Refund policy

Rental and demo equipment

Cancellations: we refund 50% if you cancel more than 48 hours before your rental starts. There is no refund within 48 hours. To cancel, email info@freefallsunpeaks.com with your name and order number.

Damage insurance is $5.00 per item per day, arranged and paid in store when you pick up your gear. It covers accidental damage from normal skiing or riding. It does not cover theft, breakages, or damage caused by negligence, such as skiing or riding on the road or on closed runs.

If you decline damage insurance, you agree to pay for any replacement parts and labour at our workshop rate of $100 per hour.

Demo skis and snowboards cannot be insured. If you significantly damage or lose them, you will be liable for the cost.

If you return equipment early (for example because of injury or illness), the remaining days are not refunded, so we recommend travel insurance. Ski locks are available in store.

Retail purchases

Retail items are sold in store. You can return them within 14 days if they are unused, with tags and original packaging, and with your receipt. Bring them back to the shop at the top of the Village.

Custom products, special orders, sale items and gift cards can't be returned. Approved refunds go back to your original payment method.